your needs

Kiamo is designed for companies and organizations that consider proper management of an ever-growing number of inbound and outbound interactions to be strategically important.

Customer service, after-sales inquiries, information platforms, sales support, customer reminders, processing of back-office activities, self-service platforms, etc.—company-customer interactions stem from so many different sources and take place via so many different channels. Learn more about how Conecteo's innovative approach can be the answer to your questions.

How can I handle all interactions with my customers in an integrated manner?

Your customers want to choose the channel they use to contact you. Whatever the channel, they expect a quick, helpful response.

Our solutions take the wide variety of existing channels into account. All interactions coming from all channels converge into a single queue and are organized according to the priorities that you defined. They are distributed to your remote agents. The tool's statistics and monitoring functions thus cover all channels and provide detailed information on service quality.

How do I quickly improve the quality of my customer service?

You want a tool that allows you to measure service quality and anticipate critical situations (e.g. peak activity times) so that you can meet your customers' needs and expectations.

Based on specific, easily configurable performance indicators (average call wait time, average response time to a VIP email, number of non-distributed calls, number of queued tasks, etc.), our solutions give you real-time reports to assess your customer service department. In this way, you can quickly take corrective action whenever needed.

How do I optimize my costs and resources?

By focusing on flexibility, openness and intuitiveness when designing Kiamo, Conecteo encourages your customer relationship teams to work autonomously. Agents, supervisors and customer service managers are able to ignore the tool to concentrate on their job and provide customers with the answers they need.



your needs Kiamo is designed for companies and organizations that consider proper management of an ever-growing number of inbound and outbound interactions to be strategically important. Customer service, after-sales inquiries, information platforms, sales support, customer reminders, processing of back-office activities, self-service platforms, etc.—company-customer interactions stem from so many different sources and take place via so many different channels. Learn more about how Conecteo's innovative approach can be the answer to your questions. How can I handle all interactions with my customers in an integrated manner? Your customers want to choose the channel they use to contact you. Whatever the channel, they expect a quick, helpful response. Our solutions take the wide variety of existing channels into account. All interactions coming from all channels converge into a single queue and are organized according to the priorities that you defined. They are distributed to your remote agents. The tool's statistics and monitoring functions thus cover all channels and provide detailed information on service quality. How do I quickly improve the quality of my customer service? You want a tool that allows you to measure service quality and anticipate critical situations (e.g. peak activity times) so that you can meet your customers' needs and expectations. Based on specific, easily configurable performance indicators (average call wait time, average response time to a VIP email, number of non-distributed calls, number of queued tasks, etc.), our solutions give you real-time reports to assess your customer service department. In this way, you can quickly take corrective action whenever needed. How do I optimize my costs and resources? By focusing on flexibility, openness and intuitiveness when designing Kiamo, Conecteo encourages your customer relationship teams to work autonomously. Agents, supervisors and customer service managers are able to ignore the tool to concentrate on their job and provide customers with the answers they need.		KIAMO YOUR NEEDS YOUR PROJECT DOCUMENTATION WHERE CAN I BUY KIAMO