Web Conferences

Improve service quality in the multi channel age

20-minute webinars to learn more about Kiamo, our Customer Interaction Management solution

Attend these web conferences without leaving the office. All you need to do is register, and you will receive all the information necessary to log in at the given time. These sessions are designed for people who advise, decide on or implement customer service strategies in companies or government agencies. Customer Interaction Management is discussed from a number of different perspectives (strategic, operational/business, case studies, ROI, technological architectures, etc.).

Register (Please indicate which session you would like to attend in your email)

Topics and schedule for upcoming sessions

3 May 2011, 10am CET - Web, email, SMS: the need for integration with traditional channels

Written media in company-customer interactions, the key features required and the challenge of integrating both written and voice channels.

Register

24 May 2011, 10am CET - Dynamic management and optimization of your multi-channel customer contact centre (real-time monitoring and statistical reports)

Real-time reporting and monitoring of service quality (defining performance indicators, detecting weaknesses, implementing corrective actions). The advantage of having a customer interaction that encompasses all channels.

Register

14 June 2011, 10am CET - When CRMs, business-specific applications and contact centres communicate, operational intelligence increases

The ability to view interaction-related historical data in the CRM, display customer data in Kiamo and integrate back-office tasks (regular mail, quotes, reminders) boosts the effectiveness of remote agents and allows them to take charge. Criteria to take into consideration when choosing a Customer Management Solution.

Register

5 July 2011, 10am CET - The advantages of integrated multi-channel management

Integration of all interactions (telephone calls, email, web, back-office tasks, etc.) in a single queue, intelligent prioritization and distribution of tasks to remote agents, monitoring of overall service quality across all channels.

Register

12 July 2011, 10am CET - How the autonomy of customer relationship teams impacts service quality

Key factors for increasing the autonomy of supervisors, agents and those in charge of customer service strategies and the impact that such autonomy has on the organization.

Register

Unable to attend these web conferences?

Feel free to contact us so that we can organize a personalized presentation



Web Conferences Improve service quality in the multi channel age 20-minute webinars to learn more about Kiamo, our Customer Interaction Management solution Attend these web conferences without leaving the office. All you need to do is register, and you will receive all the information necessary to log in at the given time. These sessions are designed for people who advise, decide on or implement customer service strategies in companies or government agencies. Customer Interaction Management is discussed from a number of different perspectives (strategic, operational/business, case studies, ROI, technological architectures, etc.). Register (Please indicate which session you would like to attend in your email) Topics and schedule for upcoming sessions 3 May 2011, 10am CET - Web, email, SMS: the need for integration with traditional channels Written media in company-customer interactions, the key features required and the challenge of integrating both written and voice channels. Register 24 May 2011, 10am CET - Dynamic management and optimization of your multi-channel customer contact centre (real-time monitoring and statistical reports) Real-time reporting and monitoring of service quality (defining performance indicators, detecting weaknesses, implementing corrective actions). The advantage of having a customer interaction that encompasses all channels. Register 14 June 2011, 10am CET - When CRMs, business-specific applications and contact centres communicate, operational intelligence increases The ability to view interaction-related historical data in the CRM, display customer data in Kiamo and integrate back-office tasks (regular mail, quotes, reminders) boosts the effectiveness of remote agents and allows them to take charge. Criteria to take into consideration when choosing a Customer Management Solution. Register 5 July 2011, 10am CET - The advantages of integrated multi-channel management Integration of all interactions (telephone calls, email, web, back-office tasks, etc.) in a single queue, intelligent prioritization and distribution of tasks to remote agents, monitoring of overall service quality across all channels. Register 12 July 2011, 10am CET - How the autonomy of customer relationship teams impacts service quality Key factors for increasing the autonomy of supervisors, agents and those in charge of customer service strategies and the impact that such autonomy has on the organization. Register Unable to attend these web conferences? Feel free to contact us so that we can organize a personalized presentation